All footwear purchased from SULTAN BY FOREMEN may be returned for exchange or refund within 10 days from the date of delivery. Please include a copy of your packing list with the returning items. If your packing list is unavailable, then please include a brief note referencing your order number. For refunds, you will be notified by email once we have received and processed your return. For exchanges, you will be notified by email once the exchange has been received and processed.
- Tanzanian customers will be responsible for return shipping only.
- International customers are responsible for return shipping both ways.
- Products must be returned in new condition (no visible wear on the upper or sole of the shoe; no visible creases or stretch marks). Any purchase returned in non-resellable condition will be returned to sender.
- Shoes must be returned in the original packaging. Shoes not returned in original packaging may be subject to a TZSHS.18000 repackaging fee.
When trying shoes for the first time we recommend wearing them on a carpeted area to ensure fit and comfort. We make shoes on many different lasts to appeal to a variety of tastes and fits. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use.
Please allow 1-3 business days for returns to be processed.